7ee77 Privacy Policy
We take your privacy seriously. This policy explains exactly what personal data 7ee77 collects from players in Bangladesh, how it is used, and how it is kept secure at all times.
Last Updated: January 20261 Introduction
This Privacy Policy ("Policy") sets out how 7ee77 ("we", "us", "our", "Platform") collects, uses, stores, and protects personal information provided by users ("you", "Player") of the 7ee77 website and mobile platform available at https://7ee77.app. 7ee77 is committed to protecting the privacy and personal data of all players, with particular care given to users based in Bangladesh.
By registering an account or using the 7ee77 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the platform immediately and contact support to close your account.
This Policy is to be read alongside the 7ee77 Terms and Conditions, which govern the overall use of the platform. In the event of a conflict between this Policy and the Terms and Conditions with respect to data handling, this Policy shall take precedence.
2 Information We Collect
7ee77 collects personal information that is necessary to provide a secure, regulated, and high-quality gambling service to players in Bangladesh. The categories of personal data we collect include:
- Identity data: full name, date of birth, gender, and a copy of government-issued photo identification when required for KYC verification.
- Contact data: mobile phone number, email address, and residential address in Bangladesh (district, division, and full postal address where required).
- Financial data: mobile banking account identifiers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, transaction amounts, and payment history.
- Account activity data: login timestamps, game history, betting records, bonus usage, session durations, and responsible gaming tool usage.
- Technical data: IP address, device type, operating system, browser type, screen resolution, mobile network operator, and approximate geographic location derived from IP.
- Communications data: records of any messages, emails, or support chat conversations exchanged between you and the 7ee77 support team.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data unless specifically required by applicable law and with your explicit consent.
3 How We Use Your Information
7ee77 uses the personal data we collect strictly for the following purposes. We do not use your data for any purpose beyond what is described below without first obtaining your explicit consent:
- Account creation and management: to register, verify, and maintain your 7ee77 player account, including age verification to confirm you meet the 21+ requirement.
- Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit bonuses; and to provide access to games and betting markets.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, match-fixing, underage gambling, and other prohibited conduct.
- Responsible gaming: to monitor gameplay patterns and apply responsible gaming tools including deposit limits, session reminders, and self-exclusion requests in accordance with our Responsible Gaming policy.
- Customer support: to respond to your queries, complaints, and account-related communications via email or in-platform support channels.
- Platform improvement: to analyse aggregated, anonymised usage data to improve the 7ee77 platform, add new games, optimise the mobile experience for Bangladeshi users, and fix technical issues.
4 Legal Basis for Processing
7ee77 processes your personal data under the following legal bases, depending on the specific purpose of the processing:
5 Sharing Your Information
7ee77 does not sell, rent, or trade your personal data to any third party. We may share your data only in the following strictly limited circumstances:
- Payment processors: mobile banking providers (bKash, Nagad, Rocket, Upay) receive only the minimum transaction data necessary to process your deposit or withdrawal. They are not authorised to use your data for any other purpose.
- Game providers: software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data (e.g. bet size, game round ID) for the purpose of game integrity and fair play certification. They do not receive your identity or contact data.
- Legal and regulatory authorities: where required by applicable law, court order, or a legitimate request from a law enforcement agency, 7ee77 will disclose personal data to the extent strictly required to comply with such a request.
- Third-party service providers: trusted technical vendors such as cloud hosting providers and security firms may have access to personal data solely to perform their contracted services for 7ee77 and are bound by strict data processing agreements.
7ee77 will never share your personal data with advertisers, data brokers, or any entity for commercial marketing purposes without your explicit, separate consent. We do not profile players for the purpose of selling advertising inventory.
6 Payment Data and Financial Information
Financial data handled through the 7ee77 platform is treated with the highest level of care. All payment transactions — whether deposits via bKash and Nagad or withdrawals back to your registered mobile banking account — are processed over encrypted connections. 7ee77 does not store full mobile banking PINs, one-time passwords (OTPs), or card verification values.
Transaction records are retained for a minimum period in accordance with applicable financial record-keeping regulations and may be used to resolve disputes, support KYC processes, or respond to legitimate regulatory inquiries. The following data handling rules apply specifically to payment data:
- Payment identifiers (mobile number, account reference) are used solely to process the transaction and are not shared with unrelated third parties.
- All payment channels supported by 7ee77 operate under their own privacy and data protection policies. Users are encouraged to review the relevant policies of bKash, Nagad, and Rocket directly.
- In the event of a suspected fraudulent payment or chargeback dispute, 7ee77 reserves the right to freeze the associated account balance and share relevant transaction data with the payment provider and, where necessary, law enforcement.
7 Cookies and Tracking Technologies
7ee77 uses cookies and similar tracking technologies to operate the platform, maintain your session state, and collect anonymised usage analytics. The types of cookies we use are:
- Essential cookies: required for the platform to function correctly. These include session authentication tokens that keep you logged in during your visit and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking the platform.
- Analytics cookies: anonymised cookies used to understand how players navigate the platform, which games are most popular, and where technical errors occur. This data is used only in aggregate form and does not identify individual users.
- Preference cookies: store your in-platform preferences such as language selection and display settings so they persist across sessions. These can be cleared via your device's browser or app settings.
- Responsible gaming cookies: track session duration and activity patterns to support the delivery of session time reminders and responsible gaming alerts. This data is processed only within the 7ee77 platform and is not shared externally.
You can manage cookie preferences through your mobile browser settings or, on Android devices, through the in-app settings panel. Disabling essential cookies may prevent you from logging in or accessing certain platform features. 7ee77 does not use third-party advertising cookies or tracking pixels for retargeting purposes.
8 Data Retention
7ee77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised. You may request earlier deletion of your data subject to our legal obligations — see the Your Rights section below for how to submit such a request.
9 Your Rights
As a user of the 7ee77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":
- Right of access: you may request a copy of all personal data 7ee77 holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Account details such as your registered mobile number can also be updated directly from your account settings.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
- Right to data portability: where processing is based on your consent or a contract, you may request a machine-readable copy of the personal data you have provided to 7ee77.
- Right to withdraw consent: where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
7ee77 will respond to all data rights requests within 30 days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days and will notify you accordingly. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
10 Data Security
7ee77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for data at rest, access controls that limit internal data access to authorised personnel on a need-to-know basis, and regular security audits.
While 7ee77 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely free from risk. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7ee77 will notify affected users without undue delay.
Your account security is a shared responsibility. Always use a strong, unique password for your 7ee77 account, never share your login credentials, and contact [email protected] immediately if you suspect any unauthorised access to your account.
11 Children and Minors
The 7ee77 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 7ee77 without your consent, please contact us immediately at [email protected] with the subject line "Minor Account Report" and we will promptly investigate and delete any such data.
21+ Only. Age verification is a mandatory step during account registration. Any account found to belong to a person under the age of 21 will be closed immediately and all associated funds forfeited in accordance with our Terms and Conditions.
12 Changes to This Privacy Policy
7ee77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Where changes to this Policy are material — meaning they significantly affect how we use or share your personal data — we will provide a prominent notice on the 7ee77 platform prior to the changes taking effect, giving you the opportunity to review the updated Policy before continuing to use the platform.
13 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7ee77 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
7ee77 Support Team — Privacy Queries
Email: [email protected]
Please include "Privacy Policy Query" or "Data Rights Request" in your subject line so we can route your message to the correct team member.
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